1. Who We Are

The Endo ADHD Coach operates this website and provides coaching services focused on

endometriosis and ADHD. If you have any questions about this Privacy Policy or how we handle

your data, please contact us at:

[email protected]

2. Information We Collect

We collect personal information you provide directly to us, including:

2.1 Account Registration

• Full name and email address

• Password (stored in encrypted form)

• Profile information you choose to provide

2.2 Contact Forms

• Name and email address

• The content of your enquiry or message

2.3 Payment Information

• Billing name and address

• Payment card details — note: we do not store your card numbers directly. Payments are

processed securely by trusted third-party providers Stripe, who handle

all payment data in accordance with PCI-DSS standards.

2.4 Automatically Collected Information

• IP address and general location

• Browser type and operating system

• Pages visited and time spent on our site

• Referring URLThis information is collected via standard web server logs and may be supplemented by analytics

tools.

3. How We Use Your Information

We use the personal information we collect to:

• Create and manage your account

• Process your purchases and send order confirmations

• Deliver coaching services and related content

• Respond to your enquiries and provide customer support

• Send service-related communications (e.g., booking confirmations, receipts)

• Improve and personalise your experience on our website

• Comply with our legal obligations

We will only send you marketing or promotional emails if you have opted in to receive them. You

can unsubscribe at any time.

4. Legal Basis for Processing (for Users in the EU/UK)

If you are located in the European Union or United Kingdom, we process your personal data on the

following legal bases under the GDPR:

• Contract: to fulfil a purchase or service agreement with you

• Legitimate interests: to improve our website and services

• Legal obligation: to comply with applicable laws

• Consent: where you have explicitly opted in (e.g., marketing emails)

5. Third-Party Payment Processors

We use third-party payment processors Stripe, to handle payment

transactions. When you make a purchase, your payment information is transmitted directly to these

processors and is not stored on our servers.

These processors have their own privacy policies governing how they handle your data. We

encourage you to review them:

• Stripe: https://stripe.com/privacy

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your

information only in the following limited circumstances:

• Service providers: trusted vendors who assist us in operating our website and delivering

services (e.g., email platforms, website hosting), who are contractually bound to protect your

data

• Payment processors: as described in Section 5

• Legal requirements: if required to do so by law, court order, or government authority

• Business transfer: in the event of a merger, acquisition, or sale of assets, your information may

be transferred as part of that transaction

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this

policy, or as required by law. When your information is no longer needed, we will securely delete or

anonymise it.

Account information is retained for the duration of your account. If you close your account, we may

retain certain information for legal, tax, or dispute resolution purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal

information against unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (SSL/TLS)

• Secure storage of account credentials

• Use of PCI-DSS compliant payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect

your information, we cannot guarantee absolute security.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience.

Cookies are small data files stored on your device. We may use:

• Essential cookies: required for the website to function

• Analytics cookies: to understand how visitors use our site

• Preference cookies: to remember your settings

You can control cookie settings through your browser. Disabling certain cookies may affect the

functionality of the website.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you• Correction: request that we correct inaccurate or incomplete information

• Deletion: request that we delete your personal data, subject to legal obligations

• Restriction: request that we limit how we use your data

• Portability: request a copy of your data in a machine-readable format

• Objection: object to certain types of processing, such as direct marketing

• Withdraw consent: if processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [Insert your contact email address]. We will

respond within a reasonable timeframe and in accordance with applicable law.

If you are located in Australia, you may also lodge a complaint with the Office of the Australian

Information Commissioner (OAIC) at www.oaic.gov.au.

11. International Data Transfers

As our website is accessible globally, your information may be transferred to and stored in countries

outside your own. We take steps to ensure that any such transfers comply with applicable privacy

laws and that your data receives an adequate level of protection.

12. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly

collect personal information from minors. If you believe we have inadvertently collected information

from a minor, please contact us and we will delete it promptly.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy

practices of those sites and encourage you to review their privacy policies before providing any

personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal

requirements. When we do, we will update the “Last updated” date at the top of this page. We

encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated

policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of

your personal information, please contact us:

theendoadhdcoach@gmail

www.theendoadhdcoach.com